Frequently Asked Questions
Questions about ru778 answered
all in one place
From deposits and withdrawals to KYC verification and responsible gaming — the questions players ask most are answered here, clearly and directly.
Questions can come up from the moment you start using the ru778 platform all the way through your time playing. This FAQ page covers responsible gaming, deposit and withdrawal processes, account verification (KYC), and frequently asked questions about local games including Shan Koe Mee and 2D/3D — so you can easily find the answer you need. If you ever need further help, you can reach us anytime through 24/7 Live Chat.
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♻️ Responsible Gaming
💸 Withdrawals
💳 Deposits
🔒 KYC
🎲 Shan Koe Mee & 2D/3D
Responsible Gaming
Common warning signs of problem gambling include: chasing losses by gambling frequently, borrowing money to gamble, relationships suffering due to losses, being unable to keep promises, and being unable to stop gambling. If you experience any of these signs, stop immediately and seek help.
If you are concerned about problem gambling, contact ru778 via 24/7 Live Chat or [email protected]. Our team will assist with account suspension and setting limits, and will provide safety and responsible gaming guidance as best we can.
Responsible Gaming page has more information.
Yes — at ru778, players can request a deposit limit that suits them through Live Chat. This limit is a boundary you set yourself and helps keep your finances healthy. You will be notified of the request and the processing time.
A Cooling-Off period is a protective measure that lets you temporarily close your account to take a break from gambling for a set period. You can request it via Live Chat by stating the duration (e.g. 1 week, 1 month). Your account will be reopened once the period ends.
Yes — you can request Self-Exclusion. This can be done via Live Chat or [email protected]. It is a longer-term protection measure and serves as a safeguard for you and your family. Once your request is reviewed, we will proceed accordingly.
Withdrawals
Withdrawal requests at ru778 are processed within 5–30 minutes and the funds will arrive in your KBZPay, Wave Money, or AYA Pay account. Bank transfers may take a little longer depending on processing hours. If there is a delay due to network issues, you can check via Live Chat.
If you have not received your funds after 30 minutes, contact us via Live Chat with your withdrawal request reference number. Our team will check the payment system and resolve it promptly. Please note that your account KYC must be verified before withdrawals can be processed.
The minimum withdrawal amount at ru778 is 20,000 Ks. Requests below this amount will not be processed. Please only submit a withdrawal request once your available balance reaches 20,000 Ks.
No. Withdrawals at ru778 are made only to wallets or bank accounts registered in your own name. This policy is in place to prevent fraud and money laundering, and also protects players' funds. Withdrawals will not be processed without completed KYC.
Deposit Methods
Log in to ru778 and click Deposit — select KBZPay, enter the amount, and you will receive the KBZPay number to send to. After sending via the KBZPay app, enter the transaction ID on ru778. Your account will be credited shortly as transactions are processed quickly. Contact Live Chat for more details.
The deposit methods currently available at ru778 are KBZPay, Wave Money, AYA Pay, and Bank Transfer. We support the most widely used methods for Myanmar players, so depositing is straightforward.
ru778 does not charge any commission on deposits.
The full amount you deposit will be added to your game account. However,
your mobile wallet provider may apply their own fees,
which are not related to ru778.
Regardless of which payment method you use, the minimum deposit amount at ru778 is 10,000 Ks.
This applies equally to KBZPay, Wave Money, AYA Pay, and bank transfers. First-time depositors
may be eligible for a welcome bonus on their first deposit.
Account Verification (KYC)
For KYC verification at ru778, you can submit either a National Registration Card (NRC) or a Passport.
You must upload clear, well-lit photos or scans of both the front and back of your NRC,
and the images must be sharp and legible. Make sure every photo is complete and clear before uploading.
Yes — this is one of the most important requirements. The name on your ru778 account must
exactly match the name on the KBZPay, Wave Money, or AYA Pay account you use for withdrawals.
If the names do not match, your withdrawal request cannot be processed.
The most common reasons for KYC rejection are: blurry photos,
cropped or obscured images, and mismatched names.
If your submission is rejected, our team will explain the reason and you can
re-submit with clearer images.
ru778 protects the NRC details and personal information submitted by players using
SSL encryption, stored on secure servers.
This information will not be shared with any third party. For more details on how we handle personal data,
please read our Privacy Policy.
ru778 may request KYC verification when a player reaches a certain withdrawal threshold
or as part of security procedures.
KYC is a process that protects all players, so completing it in advance
will prevent delays when you make a withdrawal.
Shan Koe Mee and 2D / 3D
In 2D, players choose a two-digit number between 00 and 99.
The result is announced using data from a registered international commission board,
so no one outside can predetermine it.
Do not rely on anyone who claims they can predict the numbers in advance.
Shan Koe Mee is a card game widely enjoyed in Myanmar.
Players are dealt 3 cards and must beat the Dealer based on their score.
Outcomes depend entirely on the card values — it is a game that combines
luck and strategic decision-making.
While 2D requires you to pick a two-digit number, in 3D you choose a three-digit number,
which is harder to predict, so the payout odds are generally higher than 2D. The 3D result
is announced using recognised international data sources,
and no one can determine it in sequence — the result cannot be known in advance.
Yes — the ru778 platform is built to play directly from your phone browser, so you can play Shan Koe Mee and
2D/3D games right now on Android or iOS. No separate app needs to be installed —
you can access all games through your browser alone.
Need more help?
If you cannot find the answer you are looking for in this FAQ, you can reach us immediately via ru778's 24/7 Live Chat. Our skilled team speaks Burmese and is ready to help at any time.
Open Live Chat to ask a question