ru778 Privacy Policy

Introduction — Purpose of This Policy

ru778 is a digital online gaming platform for Myanmar players and has a strong commitment to protecting players' personal data. This Privacy Policy ("Policy") clearly explains why we collect your data, how we handle it, who we may share it with, and what data rights you have.

This policy applies to all players who access the platform through ru778.org. By continuing to use the platform or registering an account, you are considered to have agreed to the practices described in this policy. If you do not agree, we sincerely ask that you stop using the platform.

Types of Data We Collect

When players use the platform, we may collect the following types of data—

2.1 Information You Provide Directly

• Name, date of birth, and contact details provided when opening an account
• Financial information provided when making deposits or withdrawals via KBZPay, Wave Money, or AYA Pay
• Message history provided when contacting Customer Support
• A copy of your National Registration Card or citizenship ID submitted for KYC (Know Your Customer) verification

2.2 Automatically Collected Data

• IP address and Internet Service Provider (ISP) information
• Browser type and version, device information
• Cookies and Session Token data
• Gaming history and financial transaction records on the platform
• Log files — login times, logout times, and click activity

2.3 Data from Third-Party Services

When you carry out transactions with payment service providers (KBZPay, Wave Money, AYA Pay, banks), financial verification data from those providers may reach us. We store that data only for the purposes described in this policy.

Data Usage Purposes

ru778 uses your personal information only for the following purposes—

• Opening player accounts and managing account administration
• Processing deposits and withdrawals and maintaining financial records
• Preventing fraud and keeping player accounts secure
• Age verification for players 21+ (KYC)
• Enabling our player support team (24/7 Live Chat) to assist players
• Improving platform performance and enhancing games
• Supporting Responsible Gaming policies
• Fulfilling legally required obligations

We will not sell players' personal information to any third-party company for advertising purposes. Our revenue model does not depend on selling player data.

Cookies and Tracking Technology

The ru778 website uses Cookies, Session Tokens, and logging technology. These technologies make your experience faster and easier, and help carry out security checks.

Cookie Types

• Essential Cookies: Required to maintain your login session and for security — without these Cookies, the platform will not function properly.
• Functional Cookies: Remember your language preference and other settings on the platform.
• Analytics Cookies: Used to understand which areas of the platform need improvement — this data is aggregated and cannot be used to identify any individual.

You can control Cookies through your browser settings. However, if Essential Cookies are disabled, some login and financial functions may be affected.

Data Sharing and Disclosure

ru778 will not sell player data to third parties. However, data may be shared with the following parties where necessary to provide services or to comply with legal requirements—

5.1 Service Providers

Data may be shared with companies that support the platform, such as payment service providers (KBZPay, Wave Money, AYA Pay, and banks), data hosting providers, and cloud service providers. These companies access only the data we direct them to and may not disclose it for their own purposes.

5.2 Legal Requests

Data may be disclosed when carrying out legitimate legal proceedings or when strictly necessary to protect players, the platform, or third parties. When this happens, we will notify the player as far as possible.

5.3 Data We Do Not Share

• We will not sell data to advertising or marketing companies
• Your data will not be shared with any third-party game platforms
• Your data will not be shared with any parties unrelated to the platform's services

Data Retention Period

Data is retained for the full duration that a player's account remains active. After account closure, data may be retained for an additional period as required by sound financial record-keeping practices and legal obligations (generally no more than 5 years).

Game log data is retained for as long as necessary to allow security checks and fair play verification. Less critical technical log data (such as IP logs) is typically cleared within 3–12 months.

Player Data Rights

Players on the ru778 platform have the following rights regarding their personal information—

• Right of Access: You can request to view what data we hold about you
• Right of Rectification: You can request correction of any inaccurate data
• Right to Erasure: You can request deletion of your personal data to the extent permitted by law
• Data Portability: You can receive your personal data in a downloadable format
• Right to Restrict: You can request that we limit how we process your data
• Right to Object: You can object to your data being used for marketing purposes

To exercise any of these rights, contact us at [email protected] or use the 24/7 Live Chat on the platform. We will act as quickly as possible. Where a deletion request cannot be fulfilled — for example because KYC records or financial records must be kept under legal obligations — we will explain the reason.

Data Security Measures

ru778 has put in place technical and organisational security measures to protect your personal information—

• Data transmission protected by SSL (Secure Socket Layer) encryption
• Data Encryption — stored data is encrypted at rest
• Player data is accessible only to authorised staff (Role-based Access)
• Regular Security Audits to detect data breaches
• A response plan is in place to notify players as quickly as possible in the event of a data breach
• Firewall and Intrusion Detection server protections

Child Protection

The ru778 platform is open to users aged 21+ only. We do not knowingly collect personal information from anyone under 21. If we become aware that we hold data belonging to a player under 21, we will delete that data immediately and suspend the relevant services.

If you notice that someone under 21 is using the platform, please notify us immediately at [email protected].

Changes to This Policy

ru778 may update this Privacy Policy without prior notice. Players will be informed of any changes by email or via a notification on the platform. Continued use of the platform after an update has been made will be treated as acceptance of the revised policy.

The date of the most recent update will always be shown at the top of this page. If you do not agree with the new policy, you may stop using the platform and request deletion of your data.

Contact Us — Data Protection Enquiries

If you have any questions about this Privacy Policy, you can reach ru778 through the following channels—

• 24/7 Live Chat: For fast, immediate assistance through the Live Chat service on the platform
• Email: [email protected]

Data requests (access, correction, or deletion requests) must be submitted by email and may require identity verification. We will handle them without unnecessary delay.